ICD has put on single day workshops - "BEST PRACTICES FOR INTERNET LEAD HANDLING" in a variety of cities (Phoenix, Denver, Omaha, Quad Cities) and will be doing more cities (TBD) in 2008. These workshops are an intense presentation and discussion of everything you need to do to build a powerful Internet department.

The attendees take home the workshop binder and a CD with everything presented during the day plus some extra information. The information from this workshop is practical, full of everyday guidelines that will make a difference in your business immediately. If you are interested in purchasing our "Workshop Bundle" (the workshop binder & CD), please contact ICD at 303 710-3203.

Items covered in the workshop are:

• The Internet Dilemma
• Buy-in from the top
• Structure for your department
• Customer Contact - email, phone, templates, etc
• Process, process, process
• Fast & Frequent
• Active vs InActive
• Lead providers - 3rd party, manufacturer, other
• Website issues - creation, SEO, SEM, etc
• Inspect what you expect
• Reports & ROI

You can purchase the materials and go through the workshop at your own pace and have it handy for future reference.

Call ICD at 520 269-1660 for information.