When you document everything you do for your Internet approach, from expanding your process knowledge to obtaining more sales for your business and/or learning to use "best practices" to design and develop your policies, procedures and processes, the development of a SOP manual will be an invaluable resource.

This Standard Operating Procedures course will show you how the development and use of a Standards Operating Procedures Manual will build respectibility, pride and a team spirit in your department that will be the envy of your dealership.

The course will cover the following issues:

• What It's all About
  
• Why Put Together an SOP Manual
  
• What Do You Put Inside
  
• How to Use Your SOP Manual
  
• Key Elements for Implementation
  
• Blueprint to Department Success
  
• Recruitment Tool
  
• Employee Review Tool