Undoubtedly the most important skill needed by an ISM is his/her phone skills. A person great on the phone can overcome many other shortcomings. So how do you help sales people develop better phone skills - - training!

This Phone Dialog with the Internet Customer course will help you train, modify and refine your approach to contacting customers over the phone.

The course will cover the following issues:

• What's It All About?
  
• 1st Call Impressions
  
• What is the Objective?
  
• Canned Scripts - How to Use Them, or Not
  
• Basic Elements
  
• Tone - Can They Hear You Smile?
  
• Messaging - Your Radio Spot
  
• Phone Etiquette