The focus for management of an Internet Department should be to develop the technologies and processes necessary for building a successful marketing arm for the dealership. A good manager, like a good athletic coach, knows how to get the most out of each person and out of the team. Every place we have implemented our processes, the team that was created became a solid, cohesive entity.

This Department Management course will give you guidelines for developing a strong management style that will create an environment where the individual thrives and the team flourishes.

The Department Management course will cover the following issues:

• Skills for Leadership
  
• Inspect What You Expect
  
• Accountability
  
• Dealership-wide Teamwork
  
• Professionalism
  
• Management by Intimidation - NOT
  
• Never Do a Whole Deal
  
• Incoming Call Approach